Client Interaction Procedure
We give our utmost effort to simplify the client interaction plan during the project implementation (because in a big project a client is usually "buried" under a lot of data that is not really necessary). However, we are able to provide any level of in-depth project information (in cases when Systematix implements only a part of a project, or if it is the first project and the client wants to completely monitor our work, etc).

The client interaction during a project implementation can be sub-divided into two phases: Pre-project Phase and Project Implementation Phase.

• Pre-project Phase
  Tell us your needs and expectations. We do not expect you, our potential customer, to present us well-defined and/or structured requirements. Just speak out your thoughts and expectations and it is quite enough for us to start analyzing your project. We will analyze your information, ask some questions, offer you more ideas and then formalize your answers in the form of project documentation. Our technocrat will read the specification, would create Software Requirement Specification form (if not provided by the client) and would elaborate it (after the discussions with the client on unclear aspects and would also provide useful suggestions & tips).
  
  After finalizing the specification that is suitable for both sides, Systematix specialists will provide the optimal technical solution and project estimation (the required budget and timetable). Also the project implementation plan will be created (the dates for project implementation start and finish, the dates when intermediate versions will be ready, etc.).
  
  If the created project estimate and working plan suits to the client, then the project implementation phase would begin.
  
  
• Project Implementation Phase
  This phase takes 80% of a project time, and it requires the minimum attention from our client.
  
  Since the exact project specification exists and the project budget and implementation plan are determined, our client will simply receive the information on the project development.
  
  We believe that it is convenient for our client to receive a regular report (daily, weekly, bi-weekly or monthly), concerning the project implementation. Our client will also receive the intermediate versions of the project according to the timetable approved in the project implementation plan. If during a project implementation phase our client desires to alter the initial specification, it is possible but such actions would be reflected in the project timetable / budget changes.
  
  
• Contract Payment
  For a small project (takes less than 1 month) the payment is effected after our client has received and checked the final version. If a project is large (takes more than 1 month), then the project is sub-divided into several phases with separate payments after the termination of each phase. As a rule, we correct all errors found during 60 days after a project termination free of charge.